ShopLobby

Support

Last updated: July 24, 2026

ShopLobby support is available for installation, homepage or shared section placement, lobby configuration, and moderation workflow questions, including banned words, hidden messages, staff replies, and storefront visibility settings.

Contact

Email: alist1@hit-japan.com

Typical Response Time

We aim to respond to support requests within 2 business days.

Helpful Details to Include

Please include your shop domain, a screenshot of the app settings, the theme section where the block is placed, and the storefront URL when possible.